Consumers Rights in Costa Rica
Few people who retire in Costa Rica are aware that foreigners have rights as consumers. I always tell the people on my monthly relocation and retirement tours about their legal rights in Costa Rica. For example, foreigner retirees who buy property are entitled to all of the same rights and protection as Costa Ricans.
Foreign consumers are also protected. If you purchase something in Costa Rica and have a problem with the product you do have recourse. The la Ley de Promoción de la Competencia y Defensa Efectiva del Consumidor, which protects consumers against not honoring a guarantee, false advertising and the sale used merchandise which is advertised as new.
To file a claim against a merchant you have to do the following:
- Call 800-266-7866 to see if you have a valid claim
- If your claim is valid there are three ways to file:
- in person: If you choose to do it in person you have to go to the office of the above institution located 200 meters north of Pizza Hut on Paseo Colón
- by e-mail: consumo@meic.go.cr
- or by phoning the number above
It is important to keep all receipts, original packaging, repair ticket, written guarantee, contract, the name and address of the company and most important, a detailed description about what the problem is.





